Trouble Ticketing
From Reported Issue to Resolution
Bring trouble tickets, asset information, assignments, maintenance activity, and reporting into one connected workflow.With Waynova's Ticket Insights feature, you can streamline ticket resolution efficiency by receiving real-time status updates, priority flags, and expert guidance for seamless rail operations management.
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A Better Way to Manage Trouble Tickets
When a crossing malfunction, signal issue, infrastructure problem, or other trouble call is reported, identifying the issue is only the beginning.
The issue needs to be documented, connected to the affected asset, routed to the appropriate team, assigned, addressed, and tracked through resolution.
Waynova Trouble Ticketing creates a centralized hub for managing that process while connecting trouble tickets with the asset and maintenance information already available in trackAsset.
HOW IT WORKS
When an Issue Is Reported, What Happens Next?
1. Issue Reported
Capture the details of the reported issue and identify the affected asset.
2. Ticket Created
Create a centralized record that keeps the issue and relevant information together.
3. Route & Assign
Direct the ticket to the department responsible for the asset and assign it to the appropriate employee.
4. Maintenance Work
When work is required, create and manage the related work order through trackAsset.
5. Resolution Documented
Maintain a record of the issue, responsibility, maintenance activity, and outcome.
6. Report & Analyze
Review trouble ticket activity, maintain documentation, and identify recurring issues over time.
KEY BENIFITS
Take Control of Trouble Tickets
Centralized Ticket Visibility
See open trouble tickets and their status from one centralized location.
Clear Assignment & Accountability
Know which department is responsible and who has been assigned to address the issue.
Connected Asset Information
Tie trouble tickets directly to the affected assets so teams have the information and context they need.
Connected Maintenance Activity
Link reported issues with the work performed through trackAsset work orders and maintenance processes.
Identify Recurring Issues
Use ticket history and reporting to recognize repeated problems and patterns associated with rail assets.
Better Reporting & Documentation
Maintain a more complete record of reported issues, assignments, actions, and outcomes to support internal reporting, regulatory requirements, and audit readiness.
Built Around the Way Your Railroad Works
Your railroad already has a process. We don't expect you to change it to fit the software.
Trouble Ticketing is designed to support the way your organization manages issues, departments, assets, and responsibilities while providing a more modern and centralized workflow.
Powered by trackAsset
Trouble tickets are more useful when they're connected to the asset.
Trouble Ticketing works with trackAsset, connecting reported issues with the asset information and maintenance workflows surrounding them.
See Your Rail Operations More Clearly
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